At Randoms, we take customer satisfaction seriously, which is why we require all vendors to follow our return and exchange policy. As a vendor, you are responsible for handling returns and exchanges for your products.

RETURN POLICY

Customers may return products within 14 days of delivery for a full refund or exchange, provided the products are unused, in their original packaging, and in resellable condition. Customers must notify Randoms within 24 hours of receiving the order to initiate a return.

Upon receiving a return request, you must:

1. Respond to the customer within 24 hours to acknowledge the request and provide instructions for returning the product.
2. Inspect the returned product to ensure it meets the criteria for a full refund or exchange.
3. Provide a full refund or exchange within 14 days of receiving the returned product.

If the returned product does not meet the criteria for a full refund or exchange, you must contact the customer to explain why the return is not accepted and provide the option to have the product returned to them at their expense.

EXCHANGE POLICY

Customers may request an exchange within 14 days of delivery, provided the products are unused, in their original packaging, and in resellable condition. Customers must notify Randoms within 24 hours of receiving the order to initiate an exchange.

Upon receiving an exchange request, you must:

1. Respond to the customer within 24 hours to acknowledge the request and provide instructions for exchanging the product.
2. Inspect the exchanged product to ensure it meets the criteria for an exchange.
3. Provide an exchange within 14 days of receiving the exchanged product.

If the exchanged product does not meet the criteria for an exchange, you must contact the customer to explain why the exchange is not accepted and provide the option to have the product returned to them at their expense.

SHIPPING AND DELIVERY ISSUES

If a customer experiences issues with shipping and delivery that cannot be resolved directly with the vendor, they may contact Randoms for assistance. In such cases, vendors must work with Randoms to resolve the issue and ensure timely delivery.

CANCELLATIONS

Customers may cancel an order before it has been shipped. Vendors are responsible for handling cancellations for their products. Customers should contact the vendor directly to cancel an order.

If an order has already been shipped, customers may return the product according to the Returns policy.

CONTACT US

If you have any questions or concerns about our Vendor Return and Exchange Policy, please contact us at support@randoms.ng.