Everything & Randoms
FAQ FOR VENDORS
Frequently Asked Questions
FAQ For Vendors
- How do I become a vendor on Randoms store?
To become a vendor on Randoms store, you can sign up by clicking here: "Become a Vendor" and fill out the application form.
- What type of products can I sell on Randoms store?
You can sell any products that comply with our store's policies and guidelines. However, we do not allow the sale of illegal or prohibited products.Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
- What are the fees for selling on Randoms store?
We charge a commission fee on every sale made by vendors on our store. The commission fee varies depending on the product category.
- How do I manage my products and sales on your store?
You can manage your products and sales through our vendor dashboard. From there, you can add or edit products, view and fulfill orders, and track your earnings.
- What are the shipping and delivery options for my products?
Vendors handle your own shipping and delivery & use our integrated shipping services. We offer multiple shipping options/zones so you can configure to ensure that your customers receive their orders on time.
- How do I handle customer support and returns?
As a vendor, you are responsible for handling customer support and returns for your products. You can communicate with your customers through our messaging system and process returns through our vendor dashboard.
- How do I get paid for my sales on Randoms store?
We offer multiple payment/withdrawal options from your vendor dashboard, including PayPal & bank transfer. You can choose your preferred payment method and receive your earnings on a regular basis.
- Can I offer discounts or promotions on my products?
Yes, you can offer discounts or promotions on your products through our vendor dashboard. You can set up discount codes or create promotional campaigns to attract more customers. You can run an internal (Within the Randoms store) promo of your products and also request for a social media targeting advert, handled by our marketing team, for your store/products.
- How do you promote my products on Randoms store?
We promote our vendors’ products through various marketing channels, including social media, email campaigns, and paid advertising. We also feature top-performing products on our homepage and product pages to increase visibility and sales.
- What happens if there’s a dispute between me and a customer?
We have a dispute resolution process in place to handle any issues or conflicts between vendors and customers. We will work with both parties to find a satisfactory resolution and ensure that all parties are happy with the outcome.
- Can I sell internationally on Randoms store?
Yes, you can sell your products internationally through our store. However, it is important to keep in mind that there may be additional fees and requirements for international shipping, so its important to get the right international shipping fees and set that up when setting up your store shipping fees.
- How do I handle taxes and legal requirements?
As a vendor, you are responsible for complying with all applicable tax laws and legal requirements in your region. It is important to research and understand these requirements before selling on our store.
- How do I ensure the quality of my products?
We expect all vendors to provide high-quality products to our customers. It is important to ensure that your products are accurately described and meet our store's quality standards . We may conduct random quality checks and product reviews to ensure compliance.
You can use the following online tools to create quality product imagies:
- Canva: Helps you customize your product imagies and size
- IMG2GO: Helps you reduce and resize the sizes of your product imagies. We recommend your imagies not to exceed 200kb and 400 by 400 pixel size.
- RemoveBG: Helps yo u remove the white background of your product image.
Note: All the above listed tools are free to use.
- How do I handle product pricing and inventory management?
You can set your own prices for your products and manage your inventory through our vendor dashboard. It is important to keep your prices competitive and your inventory up-to-date to attract more customers and increase sales. See our documenation page for setting up your store.
- Can I customize my vendor profile and branding on your store?
Yes, you can customize your vendor profile and branding to reflect your unique style and personality. This can help you stand out from other vendors and build a loyal customer base.
- How do I handle product reviews and ratings?
Customers can leave product reviews and ratings on our store, which can help increase sales and build trust with other customers. It is important to respond to reviews and address any concerns or issues that customers may have.
- How do I stay up-to-date with the latest trends and market demands?
We regularly provide updates and insights on market trends and customer preferences through our vendor newsletter and blog. It is important to stay informed and adapt your products and marketing strategies to meet changing demands.
- How do I communicate with other vendors and collaborate on marketing campaigns?
We encourage vendors to communicate and collaborate with each other to promote their products and increase sales. You can use our vendor messaging system to connect with other vendors and discuss potential collaborations or marketing opportunities.
- Can I offer customization or personalization for my products?
Yes, offering customization or personalization options can help you stand out from other vendors and attract more customers. You can offer these options through our vendor dashboard and communicate with customers to ensure that their requests are fulfilled.
- How do I handle disputes with other vendors or with the store management?
We have a dispute resolution process in place to handle any issues or conflicts between vendors or between vendors and store management. It is important to communicate your concerns and work towards a satisfactory resolution.
- How do I handle customer feedback and suggestions?
Customer feedback and suggestions can provide valuable insights into how you can improve your products and customer experience. It is important to listen to feedback and respond in a professional and constructive manner. Our dasboard provides the tools to hanle customer feedbacks
- How do I build a loyal customer base and increase sales?
Building a loyal customer base takes time and effort. You can increase your chances of success by offering high-quality products, excellent customer service, and engaging marketing campaigns. It is also important to analyze customer data and feedback to make informed decisions about your products and marketing strategies.
Vendors on Randoms have access to professional marketing team to help you build marketing strategies and excute social media marketing and adverts.
- Copy How do I handle product pricing and inventory management?
You can set your own prices for your products and manage your inventory through our vendor dashboard. It is important to keep your prices competitive and your inventory up-to-date to attract more customers and increase sales. See our documenation page for setting up your store.
Everything & Randoms
FAQ FOR CUSTOMERS
Frequently Asked Questions
FAQ For Customers
- What types of products are available on your store?
Our multivendor store offers a wide range of products from various vendors, including clothing, accessories, home decor, electronics, and more. You can browse our product categories or use the search bar to find what you're looking for. You can also shop based on your local store.
- How do I know if a vendor is trustworthy?
We carefully vet all vendors before allowing them to sell on our store. You can also check the vendor's profile and reviews from other customers to get an idea of their reliability and reputation.
- How do I purchase products on your store?
To purchase a product, simply add it to your cart and proceed to checkout. You can pay using various payment methods, including credit card and more.
- How do I track my order?
Once your order has been shipped, you will receive a tracking number and shipping information via email. You can use this information to track your order and get updates on its status. shipping costs will be applied based on your delivery location.
- How do I leave a review for a product or vendor?
After you receive your order, you can leave a review for the product and the vendor. Your feedback can help other customers make informed purchasing decisions and can also help vendors improve their products and services.
- What is your return and refund policy?
Our return and refund policy may vary depending on the vendor and the product. Before making a purchase, it is important to review the vendor's return and refund policy to ensure that you are comfortable with the terms.
- How do I contact customer support?
If you have any questions or concerns about your order, you can contact our customer support team through the website or via email. We will do our best to address your concerns and provide a satisfactory resolution.
Note: You can also contact the store owner dirrectly from the vendor store page. You must be logged into ur account to do this.
To contact Randoms of dispute issues or other concerns you can email us on support@randoms.ng Or click here for support.
- Can I get a discount or coupon code?
We periodically offer discounts and coupon codes for our customers. You can check our website or subscribe to our newsletter to stay updated on our promotions.
- How do I know if a product is authentic or genuine?
We expect all vendors to sell authentic and genuine products. If you have any concerns about the authenticity of a product, you can contact the seller or our customer support team for assistance.
- How do I know if a product is environmentally friendly or ethically sourced?
We encourage vendors to prioritize environmental sustainability and ethical sourcing practices. You can check the product description and vendor profile for information on these topics, or contact the vendor directly for more information.
- How long does it take to receive my order?
The delivery time for your order may vary depending on the vendor, product, and shipping method. You can check the estimated delivery time on the product page or contact the vendor for more information.
- What is the shipping cost?
The shipping cost for your order may vary depending on the vendor, product, and shipping method. You can check the shipping cost on the product page or contact the vendor for more information.
- How do I know if a product is the right size or fit for me?
It is important to check the size chart and product description carefully before making a purchase. You can also contact the vendor for more information on sizing and fit.
- How do I know if a product is in stock?
We strive to keep our product inventory up to date, but there may be instances where a product is out of stock. You can check the product page for availability or contact the vendor for more information.
- Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, you should contact the vendor as soon as possible. Depending on the vendor's policies and the status of your order, it may or may not be possible to make changes.
- What payment methods are accepted?
We accept various payment methods, including credit card, PayPal, and more. You can check the payment options on the checkout page or contact the vendor for more information.
- How do I know if my payment information is secure?
We take security and privacy seriously and use industry-standard encryption and security measures to protect your payment information. You can also check for the padlock icon in your browser's address bar to ensure that the website is secure.
- Do you offer free shipping?
Yes, free shipping is available for all the orders above certain fixed purchase spending, these spending limits for free shipping ar determined by vendors and that’s placed inside Nigeria. Vendors usually charge shipping fees for overseas orders.
- How do I know if a vendor ships to my location?
You can check the shipping information on the product page or contact the vendor for more information on shipping locations.
